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When working as an employee at Dogs Rule Pet Grooming, Wendy Soucy was drawn to the animal-first environment that the previous owner of store had created. Since taking over the store in November 2008, with her small team of dedicated staff members, Wendy focuses on providing a positive experience so that each pet leaves happy and stress-free.

When you and your pet come into Dogs Rule Pet Grooming, you’ll experience the personalized service that Wendy and her team strive to offer. First, this professional salon only works with a small number of animals at any given time, which allows for your pet to be bathed and groomed in a timely manner, without sitting in a kennel all day. Second, one groomer will be assigned to your dog on your first visit, and the same groomer will work with your pet on each consecutive visit. The groomers take pride in knowing the names and special needs of every dog they work with. Finally, the groomer takes the time to familiarize the dog with its new environment, making the experience pleasant for everyone involved.

On top of all of this, Dogs Rule Pet Grooming makes it possible to get your pet groomed without an appointment – a bonus that many time-strapped customers appreciate as they plan their busy days.

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Évaluations et commentaires

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    kjmacduff
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    Long standing customer, never ever going back...

    They cut her leg, at first told me it was just a scrape, then I went to the vet and they put 9 staples in it. I had to call 3 times to finally get to talk to the owner. She told me they would not pay for the vet bill ($200) as the cut was my fault (my dog was matted and “inexperienced”). She completely blamed me, but had no concerns over the well-being of my dog, or any apologies for the injury. Horrific customer service, never expected to be yelled at because of something they did.

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    dana t
    Par

    They did a great ...

    They did a great job with haircut, nails, however ..... My dog came out UNWASHED, stinky just the way was dropped off... I called to ask what happened, just simply wanted an explanation, I even complimented them for the job they did, and in return they simply yelled at me saying how this is NOT TRUE, the dog was washed. Really?.... Paid $68 plus tip... not going back

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    Dghebert23
    Par

    Excellence in Service

    I wanted to tell everyone that Dog's Rule Pet Grooming is without a doubt the best dog grooming shop I have ever had the pleasure of visiting. The staff are cheerful, pleasant and immensely patient. My little dog is nervous but they always cuddle her to help calm her down. The grooming is always excellent and my dog feels so much better after a groom. I would highly recommend Wendy and her staff to anyone who is looking for a groomer. They always take their time with all the dogs and put the needs of the pooch first regardless of the time it may take.

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    pjuztarizo
    Par

    Go elsewhere

    Go elsewhere if you care about your dog: I had my dog taken there twice for grooming, the first time I agreed that it had to be cut very short because it had knots, however I noticed a couple of days later that my pet's ear had a cut too, no big deal accidents happen. The second time, there was a lack of communication between my son and them and they cut the dog's hair way too short. Despite saying they followed instructions, it is their due diligence to advise, after all they are the experts. So no much care on their side. To make things worse I phoned them this morning to express my disappointment and concern, talked to the owner and I ended hanging up on her after getting a rude treatment from that person that does not know how to treat customers. Now, ask me if there is going to be a third time...

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