Maclin Ford

Perfect dealership with James Bearzatto to back out of deals.

Purchased my escape in Oct,2015 Service was exceptional for the first few times. It has deteriorated in the last year since their major staff turnover. Yesterday I took my vehicle in for a problem with the AC. It is an intermittent problem. Because it is intermittent problem they would charge a $500 diagnostic fee, if they did not find the problem. The service rep checked the controls in the vehicle, everything fine and working properly. The service rep advised me to pick up the car as their tec

Not good service

Brought my F350 super duty in for service and to repair the 4 wheel drive. Told me it would be ready later in the day. No one called me, so I called them, not ready today, will be done tomorrow. Ok next I get a call before noon, it's ready. Get to the dealership, no not ready, have to order a part. That was Friday, get a call Monday at 8am, the part is in, ok, next available appointment is over a week away. So I ask for a loaner car while they fix mine, ok. Get to dealer this morning and drop off truck, no loaner available????