Vos amis connaissent peut-être ce marchand? Partagez cette page sur Facebook et découvrez ce qu'ils en pensent!
I received a bouquet of flowers on Friday June 8th my mum had ordered them from Scotland. When they arrived they seemed nice nothing stunning but nice. It is now Tuesday and they are all dead. So today Wednesday I call them to let them know basically they tell me flowers are meant to last 3 - 4 days I tell them all the other flowers that I received on Friday are very much still alive. Basically they're not interested so a $90 bouquet goes in the garbage. Poor customer service will tell my family and friends never to use them.
After reading a few good reviews (mostly 4 out of 5 stars) on other websites about Metro Element's Floral Services, I decided to try them and ordered a floral arrangement for Mother's Day (a week earlier because of travel arrangements). I ordered a bright orange and fushia "deluxe" rose bouquet for pick up at 10am the next morning. I received email confirmation about my order and everything seemed to have been accepted by Metro Element in the confirmation email I received about order information and delivery details. I didn't receive any call from them about my order not being confirmed and accepted, nor there was any mentions of a delay. The next morning, not only that the bouquet was not ready at 10:15am for pickup. They told us that they could not have their florist arranged it right away in the morning. But they will provide free delivery at 4pm. The flowers came at 3pm but it was a completely different bouquet, i,e, different colors, flowers and even the vase. Furthermore, I did not accept the "allow for substitution" checkbox in my order during checkout. I understand that florist may use substitution sometimes but we were all very disappointed when they substituted with not fresh, browning roses with wrinkly petals. That was simply unprofessional and unacceptable. We would not recommend anyone to use Metro Element's online floral service again. Perhaps if you go to the store directly and pick out what you want, then definitely they would not be able to substitute your arrangement with old and browning roses. What to expect from Metro Element's online floral service: Pros: slightly cheaper prices for their flowers Cons: poor services, delivering old, browning and wrinkled-edge flowers that leave you and your recipient very disappointed.