I bought a 2013 Ford Edge a couple months ago, my second Edge bought from Team Ford now. All in all, as much of a pain in the butt that I was, they were very nice to me. Salesguy Hector was honest, and not full of baloney. Twila, the Number-Cruncher-Deal-Maker, was always super nice to me, and pleasant, and patient. Finance people took the time to answer all my specific questions when reviewing the numbers (I was confirming that I actually got what I negotiated for my trade when all was said and done). And then, the cherry on top was Rick Lacon, the Wrap-Up guy. It ended up that I forgot to be particular about the rims I got on my vehicle and I ended up really disliking them and I mentioned it to Rick. He said, let’s see what I can do. He got me the most smokin’ deal on a set of rims, it was a one-off situation, I got lucky, and Rick bent over backwards for me. And now I LOVE my new Edge, wheels and all! And to this day, when I have a question about my Sync, or I have a rattle in my dash, I just swing by and they take care of it right away. They went above and beyond to make sure I was satisfied with my purchase. I will for sure be back for another Edge from Team Ford after I pay this one off!