I purchased a hair clip 2 days ago...when I got home and tried it in my hair I realized it was broken. Today I returned to Chatters in Fort McMurray and explained I did not want my money back, just exchange for a working clip. I was told no. There is no returns or exchanges on hair clips. So people, , not allowed to try on the clip in the store, but get home and find they have sold me a defective hair clip. The young man there did not do his best in satisfying this situation, in fact he made it worse. .. I wont return. Its only a $10 item.... but they have my $10 and they sold me a defective clip that I cannot use.