I would have selected Zero stars. Beyond Terrible!! Car came out looking like it never even went through a car wash. Guy said to come into the bay wash and he would wash it with the wand. He quickly walked around the car with the wand on RINSE cycle for less than 1 minute. I asked if he was going to use soap he said "no". I had paid $13.99 and requested a refund. He said "No!". When I told him I wouldn't be back he shrugged his shoulders and walked away. Don't waste your money there!