uncommunicative and poor cleaning job
We got 2 furnaces and 2 dryer vents cleaned for a total of $761.00. The dryer vents were charged at $89 each.(ouch) 3 heat runs were missed. Our supply ducts on the large furnace are 24 feet long and the air agitator used was 15 feet long, not long enough to reach the end of the duct. I watched the guy in the furnace room do his thing while asking polite questions about what was happening. He did not enjoy explaining anything at all. I am a journeyman tinsmith so I assume my questions were pertinent but I felt I was a bother to the fellow in the furnace room. He did not isolate the supply and return air ducts when he was using his power vacuum so there was a lot of residual dust left in the system. I removed the return air grilles and found the duct was still dirty. I was unimpressed with the job and the lack of explanation offered. The whole thing took 2 1/2 hours from arrival till departure. Perhaps the guy in the furnace room had a bad day but I'm sure he could have done a better job given proper equipment, a little more time spent and a better attitude.
Réponse du marchand 20 septembre 2013
Thanks so much for taking time to write. Your feedback is VERY important. My apologies & remember there is a 30 day warranty on our work. I will bring up your comments in our next biz meeting & discuss with the technician. Again, we appreciate your time. sincerely, Mark of CARSON POW-R-VAC LTD www.cpv.ca