Richmond E-Bike sell low quality products. When they break, they blame it as customer's fault. Buy better yet cheaper E-bikes somewhere else. Few years ago, when I retightened bolts of their newly bought bike (a normal procedure which I applied to bikes, as recommended by professional cyclists), one of bolts was broken (even with slightest of force). When I sought help from them, the owner ridiculed of what I had done, and charged me over $70 for a single bolt. Beside, the attitude of the ow
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