I just picked up my first ever carbon frame road bike from BSP in North Vancouver. Not only am I wonderfully impressed with the bike (a Trek Domane) but I am ridiculously impressed by the quality of the customer care I received from the moment I walked in the door. The techie that took care of me the most (Simon) was warm, encouraging, supportive, very knowledgable - and relentlessly asked questions to make sure we found the right bike for me. From the earliest visits - right through to test riding the shortlisted models, I could not have asked for better client care. On buying a computer and some other bits and bobs, James (store manager) was again, utterly obsessive about making sure I got the kit that was best suited for the type of riding I was planning to do. With the help I received from the other fellows in the store, I can give five big, yellow, shiny stars to BSP in North Van. If I could, I'd give them six - and I would say I am typically a very fussy customer.