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    Michel B
    Par

    I was in a pinch. My phone needed a new battery. Ryan was the only tech working that day and he had walk in after walk in. He was doing customer service AND fixing phones at the same time. He had most everyone's phones fixed in about an hour while invoicing, talking to customers, giving Advice, and registering new customers. He was up beat and funny. Five stars for Ryan. 👍

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    KateyLeekes
    Par

    Amazing customer ...

    Amazing customer service and best prices in the city. This store not only looks appealing but provides extreme professionalism. Was at the store on christmas eve and the owner and staff were busy sorting food and gifts for christmas hampers for people in the community. I was overwhelmed to see the amount of food and presents and was pleasantly impressed with this amazing store. How great to see a small business doing what they can to help out. Great job guys!!

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    Gale L
    Par

    We have used this...

    We have used this store on multiple occasions for repairs. Our last visit was nothing short of a disgrace and disappointment. The gentleman who took our information was unfriendly and very unprofessional Told us our iPad would be looked at within 24-48 hours. It took ten days for our glass to be repaired and when we finally picked it up it was a sloppy repair. Glue everywhere dented corners and the home button now doesn't work. We made two attempts to have this rectified. My husband called the store and was put on hold for nearly twenty minutes to speak with Mgr. when he finally got to the phone he was rude and arrogant suggesting we had done something wrong. The second attempt, my husband went into the store, which by the way is very short on qualified and friendly staff and the same young man told me to clean it with rubbing alcohol but that the repair was done correctly. No help from them. I will give credit to what appears to be the only person in the establishment who cares about there customers and professionalism.. Lindsey took the uneccsary but very much appreciated time to help my elderly mother set up her iPad. Thank you. We will not be coming back to this repair store. there are many competitiors that can offer better service, repairs and experience. You people have lost your touch

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    Brandy K
    Par

    The customer serv...

    The customer service was great, they were all really friendly. And they replaced my phone screen quickly, like they said the would..... But the quality of the screen was awful. My daughter dropped my phone in the grass two weeks later and it cracked again! I was told it was not covered under the warranty they said was included in the cost of the screen replacement.

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    Stephan S
    Par

    Great service i w...

    Great service i was in an out in 45 min

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    Dunja K
    Par

    This was, hands d...

    This was, hands down, the worst service I've ever received. After quoting me a price for a cracked screen, saying it would take 1-2 days, I received a call saying that they cracked the LCD screen while removing glass & charged ME $65 dollars. They were evasive about how long it would take, would not offer a loaner phone, and were rude when I came by on the day they told me it would be ready. I wound up paying 200 for a screen that cracked the next day, that they refused to fix. Deplorable.

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    trey d
    Par

    I rarely write re...

    I rarely write reviews but had to after dealing with this business. It was a terrible experience. They were unprofessional and unreliable. They kept my phone 3 times longer than they promised. Every time I called they were "just closing it up". It never worked properly after that and I had to take it somewhere else only to find out that screws were missing and it wasn't put back together properly. Find somewhere else to get your phone fixed.

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    Derek R
    Par

    People who comment badly need education!

    Alright, one thing about this place, if they can't fix it they normally wouldn't charge a cent as far as I know. So what's the risk? Not all cell phones are repairable but if not they try again and again and waste there time trying to please you. I have some technical knowledge when fixing phone and I assure you it will cost less than any other option. 2 times got my iPhone fixed, one from having my phone in a pool for 20 mins and one time I shattered the entire phone. Cost is anywhere from 60-150 and they will give deals. Thanks guys, only place that is honest to Gods word and don't try to con you. PS...I'm the guy who wants a job there . But that's not why I'm saying all these nice things. It's true!

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    PartTimeStudent
    Par

    Disappointed

    I am a new student at the U of W and 2 months ago, when my friend dropped my ipod touch, i took it in to get fixed at the cellular walk-in clinic that my friend recommended, her screen was fixed in 45 minutes and they had given her great service.I have had a much different experience the she had. They gave me nothing at all and only asked for my name and number when i dropped it off. They said it should take 2-3 weeks since they did not have my screen in stock. I was fine with that. I waited for 2 weeks when I called to ask how they were doing, they said that the part wasn't in yet and I would have to wait for a while more. I have been waiting for 2 months now and I haven't heard anything back yet. I have tried calling repeatedly and have only gotten the same answer: "You know they will call you when its ready." they got fed up with my calling so I figured that I would wait and see. I am still waiting, haven't heard anything back yet and it is extremely frustrating. I am leaving on vacation soon and hope I can hear back from them before then. this has not been a good experience.

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    Vanessa V
    Par

    don't go...

    I never write a review for anywhere but I despise this place that much. I went in to get my cell-phone screen fixed when I dropped it on the ground and smashed the screen. I brought my phone in and granted they did fix it the same day but for 170$, after returning home with my phone I realized that my SD card was missing. I went back the next day and the manager said he would look for it. After two days of me calling and seeing and going there they finally said that they couldn't find it. Lost 3 years of pictures and music thanks to them. Also the new screen that is on my phone is popping out of place. Not impressed.

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    drhdesjardins
    Par

    Very unprofessional and inexperienced

    I went to the cellular walk in clinic a couple days ago and when I dropped off my phone I was not issued any type of receipt stating they had my phone before I left. Also my time quote to have my phones unlocked went from on the spot, to one hour, until before close, and then there were "issues" and they would need it for a week to complete the unlock. I found this unacceptable so I took my phones and went elsewhere but even when I got back to my car they had removed my SIM card and not even put it back in and when I went back inside to get it they were scrambling looking all over desks etc. to find it. Very unorganized, unprofessional, and inexperienced, there would be nothing that would make me take my phone back to these so called Techs.

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    Ken P
    Par

    Customer service

    i have been going to Cellular walk in and dealing with Ryan for approx a year now, im in the construction trades and im not the nicest to my phones but still insist on having the latest phones, if it was not for the reliable service and aweome way they treat you, at Cellular Walk in, my pockets would be a lot emptier than they are, always fare pricing and prompt service, plus you can always count on Ryan joking with you, very friendly atmosphere, and great selection of Phone cases and accessaries, thx for all the great service, see you as soon as i break my phone again :(

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    Par

    Life savers!

    I never write reviews for anything, but they totally deserve it! Everything that can possibly be done to an iPhone, I have done to mine.. cracked screen, LCD, etc etc. Whenever I break my phone I go directly to them because they are friendly, quick and very well priced! Even when I lose all hope for my phone, they magically get it working again!!! They are serious life savers! ps. they have SUPER cute phone accessories too!

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    Desiree1988
    Par

    Awful

    Rude, Rude, RUDE and expensive.... i have a friend who brought her blackberry in and he was extremely rude to her and her mother. Also he kept her phone for 2 weeks and didn't fix anything!!!! Instead she got her phone back with missing pieces. I will never bring my Blackberry to them and i would NEVER recommend this place! Your cell phone is a huge investment and when you need work done to it, you need to trust whos working on it! This place is awful!

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