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    compassion
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    They have AWESOME...

    They have AWESOME service until you pay! Then even getting a manager to return your call is work.

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    Nightmare

    I purchased a living room sofa, dining set, etc from The Ellice store. One stop shopping. Once they have your money you are on your own. I have had a rude customer service rep, cleaning warranty for sofa is contracted out and THEY decide if they will clean any stains and there is "fine print" as to what stains they will not clean. Sales person failed to mention that. Finish on diningroom table goes weird if you use pledge. CSR said I should have known better and they are not responsible. Sorry, but I never got that memo. Managers don't return calls. I have talked two people out of shopping at Dufresne. Yahoo for me!

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    Michele B
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    poor sales rep

    you don't recieve all the information when purchasing an appliance....did you know they are not returnable? You do now...

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    Michele B
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    poor appliance sales rep

    Purchased an over the range microwave, but was unaware that appliances are NOT returnable. Shame on the sales rep who didn't mention it, and shame on Dufresne for not making it more clear on the bill of sale! Will never step foot in the store again.

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    HugoAlexandreThibault
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    LG

    Just got an LG dishwasher from them. It's the quietest I've heard. Thanks guys.

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