Valley Stove & Cycle Ltd

amazing store for bikes! Friendly staff with great local and biking knowledge

I bought a pellet stove from Valley Stove and Cycle in 2018. The initial purchase and installation went smoothly however the follow up customer service seems to be lacking. I had a potentially serious issue with it that required quick attention or at least some guidance from the dealer on how to rectify the problem. After waiting a day for Valleys stove tech to return my call I finally gave up waiting on him, I just don’t think they have enough WETT techs on staff to service what they sell.

Spend 4300.00 on woodstove and warranty does not look after anything. Will not go good on warranty ?

Valley S&C installed the pellet stove in the house I bought. I called them to get it serviced in fall 2017, but they weren’t able to make an appointment and promised to call me back in two weeks, which they didn’t. Two following attempts failed equally. Apparently, they’re not able to make immediate appointments, and they don’t want my business. I was able to get an appointment with another company at the first call and for the next day. Thus, I cannot recommend Valley S&C at all.