Poor service
The delivery service out of this location is terrible. On two back to back occasions they failed to deliver my pizza, where both times I called and was told "it was coming". The first time this happened it was a snow storm so I gave them the benefit of the doubt. I was disappointed that time that they did not call to say sorry we cant deliver etc, they just kept saying "it is coming" and then they closed the store. So I ordered again thinking I would give them another chance, and it happened again. The weather was fine, just rain. It took them 2 hours to deliver the pizza to me - it was cold and half of it was undercooked. This is completely unacceptable and as a result I will no longer be ordering from Ginos pizza. When I called to bring the issue to the attention of the store the staff member disputed the facts and he said "next time you order I'll give you a special discount" and giggled about it. I really would not like to see how that "discount" affects the quality of my pizza and I dislike being argued with and as such will never order from Gino's again.
Réponse d'entreprise 4 août 2014
Hi I'm terribly sorry to hear about your bad experience with store. We are under new management, with new owners and workers. Hopefully you can give our store another shot so that we can prove to you that we are a great store. Thank you, Zineta.