They Left Me Stranded!
I contacted this company for my local move. They gave me a price quote, contacted me to confirm the details, and 10 days before my move called to inform me that my quote was "incorrect" based on a flaw in their system - and that it would no longer be the $250 they originally quoted, and would be an additional $500. I am moving less than 10km away, and only have a 1 bedroom apartment - they're not even moving a bedframe, a couch or any kitchen furniture! The biggest piece of furniture is one mattress, and 1 entertainment unit - clearly not worth the $750. Sounds to me like they found a bigger move to do the same day and wanted to get rid of me. Now I only have 10 days to find a mover - completely unprofessional and they were totally okay with being that unprofessional. NOT OK!
Réponse d'entreprise 4 novembre 2011
I apologize for the error that occurred. I wish to assure you our company policy is to be honest with our customers and that would have been our intention to notify you as soon as we were aware of the mistake. We would still be please to do your move. If you would like to contact me 905 602 4065 ext 223