Quick reponse and very consultative
I called ICE pest control to see about having birds removed from my condo balcony. Within 2 rings the phone was answered and the representative on the line immeditately took my inquiry...this was huge as I had called 3 other companies who all either put me on hold or asked me to leave a message and called me back hours later. I explained to the woman that i had pesky starlings on my balcony that i was looking to have removed. She told me to first check if the superintendent had a contract with a pest control company who could help as most times that was the case. I told her that I had done this and that the company wouldnt do it because of how thin my balcony was and how high the birds were perching (its a two storey condo). She then recommended finding out from the superintendent when the window cleaners were coming...she explained that sometimes they can can put up some wiring when they are cleaning the windows. I immediately requested this of the super and the wiring is going up in a few weeks! I really appreciated the time she took to help me with my problem regardless of whether or not I was able to use their services... Truly a great customer experience!