We were totally elated with Svenja's service, advice, and kindness. We weren't sure how to proceed with a very large project to enclose the bottom portion of a cage and Svenja was superb!! She patiently explained our options, how to make the best use of the material, and ensure it would wear well and look beautiful for many years. And the price was fantastic. Svenja also arranged to courier the material to us. And she remembered our names when we returned a few days later for additional cuts.