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The receptionists were very nice when I went. I've been with my doctor for many years. I have and will continue to recommended them. I never feel rushed and they take their time to answer all my questions. Thank you!
DO NOT TRUST THE RECEPTIONISTS WITH ANY PAPERWORK. By their suggestion I dropped off some immunization documentation that I needed signed for my college placement. After almost a month of waiting I finally hear from them and find out that they had lost everything I dropped off. I'm now at risk of missing my immunization deadline and might have to take (and pay for) an entire extra semester of school because of this mistake. Really not impressed with their service.
Summary: Worse secretaries/ receptionist I have ever met. I have been a patient at this location from day 1. On every single trip, our experience with the front desk has been terrible. They don't have any manners, don't know how to talk to patients politely and are always checking their phones or talking to one another. The facility has the best doctors and I will go there every time but we are always anxious about what the receptionists at the front desk will pull out on us.Please fix this!
Secretaries looks angry all the time. To make appointment by phone is almost impossible. They never pick up phone. Pharmacy can send numerous faxes, they do not bother to return. Worst service you can imagine.
I have seen some very irresponsible people working at this clinic. We were happy with our family doctor before she moved to Active Care Clinic in Kanata. Now we are very disappointed due to extremely bad service from this clinic, and those who supposed to pick up the phone a/o talk to you and help you. I have so many examples but the last one is from Aug 8th: I called and was on hold for about 50 min in the morning, I told them I have an adult with chickenpox (contagious) and need to see our doctor. I was told she was fully booked and after I asked to see her as walk-in and requested them to talk to our doctor as I knew she would be helpful and understanding, they talked to her and told me to bring the patient at 1 pm. But when we went there they registered us as walk-in [ignoring what they told me on the phone] and there were others before us. We waited for more than 1.5 hours and then saw our doctor who was surprised as despite her request [earlier in the day to register us for 1 pm as the first walk-in patient] why we waited that long. She was going to talk to them, but I don't think the management or the receptionists listen to all the complains patients make. I don't know how many of young and old patient waiting at the clinic got the chickenpox virus by us in the waiting room for that long. We had similar situations in the past and reported to our family doctor and apparently she passed our message but nothing has changed. So far few of my family member and relatives changed their family doctor and no longer go to this clinic and this might be the solution the rest of us take. I hope that other unsatisfied patients add their reviews on the internet so hopefully the clinic management and those who seem not to care about patient will treat people fairly.