Having gone to East Side's in other areas of Ottawa, I expected the usual pedestrian food and service that all the other locations seem to have. This location was different, and in the worst way. Service was rude right off the bat. We waited forever while listening to two of the rudest, foul mouthed waitresses cut down their own staff and restaurant. When I politely pointed out that we were waiting (this was after about half an hour) I was greeted with eye rolling and some muttering I'm glad I didn't fully hear. My pasta was cold, I didn't even bother telling the waitress as she was busy complaining to her friend...again. When I was using the restroom, the waitress had the audacity to approach my table and ask my friends "what my problem was", and made various other unwanted comments. I phoned the manager the next day and was told that "maybe I didn't tip enough". He then said he was busy, and would phone me back. I'm still waiting. I just have one question- did the waitress have a crystal ball to determine what tip I would give? How did she know in advance to be rude?