The receptionist is absolutely condescending, no concept whatsoever of customer service. After waiting a week for an appointment, we arrived only to be rudely told by her that we were supposed to be there in the early afternoon - not only did she get the time wrong (I know this as I heard the original call with the receptionist on speakerphone), but she had our phone number wrong so we were never actually called. She did not apologize at all and tried to make my wife feel like she was at fault.
Hello, we apologize for the delay, this posting was only now brought to the attention of management. We are very sorry to hear that you had a negative experience dealing with the receptionist at our clinic, we assure you that this issue has been discussed and dealt with. If you will accept our offer to make it up to you, we would like to provide you with a free 1 hour massage therapy visit, please contact the clinic and ask to speak to the manager or email us back, I will personally make sure to deal with your appointments. Thank you for bringing this unfortunate incident to our attention.
4 mars 2014
Secretary with En...
Secretary with English accent thinks she runs the place. Brutal at dealing with public. Refuse to go there again just to avoid dealing with her.
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Merci de votre aide
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