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I have been going to masonville animal hospital many times in regards to my other pet. Recently, I had the misfortune of taking my bunny to see Melanie Kenzie. The experience was very regrettable because she does not truly care about the animals... I do not recommend having her look after your pets.
2 novembre 2015
I am very puzzled as to the real identity of this owner. I have a special bond with my bunny clients and their owners. Bunnies are my passion - and I have done everything possible to help my bunny patients. In my 17 years of practice, I have had only one dissatisfied client whose claims I cannot discuss without violating owner confidentiality. This comment is a mystery to me.
I've been going to Masonville Animal Hospital for my cats for around 5 years now. I've never had a problem with any of my visits, and the staff has always been polite and helpful. On a busy day, you could be waiting an hour for your appointment, which would be probably the only negative thing I have experienced here. I am sorry to see that other people have had issues with them, as I've had nothing but good experiences here.
Agree with debill1427, this place has definitely gone down hill.
As a 1st time bunny mom, I really wanted to make sure I made the best choices. Not knowing what to expect, I made an appointment with Dr. Kenzie. She is very vested in helping and unlike other vets I have seen, actually gets on the floor with the bunny to make sure they feel safe and comfy - she has a genuine care when working with the animals. She checked up on my bunny and even allows me to ask advice on her own time. She goes above and beyond any vet I have had bunny doctor or otherwise.
I would give Dr. Kirby 5 stars, but we never see him any more... The rest of the people in that office are ignorant and nasty, I'm thinking of changing
1 juin 2012
I am sorry that you feel that way. Dr Kirby is still here over 40 hours a week and would be happy to see you if you were to request him. We have tried to expand our hours to be available to see more pets every week and try to get you seen the same day. Unfortunately, Dr Kirby is not physically available to cover all of these hours himself.