friendly but poor service
Have been to the Midland Road location 3 times now, and all three times they messed something up. The pizza is amazing really. And the smell of the wood stove when you walk in is intoxicating. Trouble is when something goes wrong, and all three times it was their fault, they do nothing about it and treat you like you're some kind of idiot for pointing it out. The guy making the pizza is easily confused, their system for ordering is horrible and has no order to it. So you can sit there and watch other people who came in after you get their pizzas before you. Yesterday, when they had only three orders for pizza I was accused of not having filled out a paper. Then they brought me the wrong pizza and when I mentioned this the waitress just shrugged at me and said 'well there was no paper' and walked away. I was not smug. I was not angry. I was not condescending - and believe me I wanted to be. But now I will no longer be a customer and I will no longer brag to everyone about the great pizza. Your food will only carry you so far. You really need to back that up with great service and an honest concern for the happiness of your customers or they're just going to give up. People have to put some effort out to get to this place and I'm just not going to bother any more. 3 for 3? That's just horrible in my books!