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4 Évaluations et 3 commentaires
27 mai 2012
Century Palace Bad Customer Service 101
It was plain and simple: we came in, had no problem getting a table for six of us. We actually got a round table that seats 10. Within a few moments, we received our tea. After that, it was all downhill. What we wanted to eat, they claimed that they could not serve that or we should have ordered that ahead of time. What? Did you want us to order that the day before? We saw dishes which were not available, served to other customers. And yes, we also saw customers come after us and got served. When we asked waiters about our order, without a blink of an eye, they would all say the food is coming while we knew our order was pushed aside for preset, "pre-ordered" meals. We even overhead a worker telling another that we had sat a very long time for our food to arrive. After over an hour, we got up and left and went somewhere much better to eat. Would we come back to this place? Not this century...
This is a great restaurant. It's rather large and quite busy but the food was really good and the service was pretty good for a chinese restaurant. I recommend this place and will definitely be going back.
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