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Be there once over a year ago, I recentky had my vehicle serviced at a new mechanic for a engine tune up. The found that the spark plugs that were supposed to have be replaced the year before where not, only 4 of the 6 where new and the 2 that were too hard to removed were left in. Strange since I paid for full turn up that first time at Hill-San and they never said anything about not being able to replace all of the spark plugs, but still was charged for a full tune up. Very unhappy!