We had a great experience with this small local company. We woke up to no water and had a big family function planned the next day. As relatively new rural homeowners we were at a loss. Made a call to The Pump House. They were very helpful on the phone. Spent time answering my questions and gave me some tips to try on my own. I wasn't successful (not that handy) so I called back and they were able to send their techs here asap. They were knowledgeable, professional, polite, diligent and tidy (a pet peeve of mine). Kept me in the loop during the whole job. I highly recommend The Pump House. A great business for Ottawa. Thanks so much for saving my family reunion.
We have just dealt with the Pump House from Clyde Ave in Ottawa. The original installation was OK but without warranty.We felt they overcharged us, did not guarantee their work, charged us for time that should have been on warranty, charged us time to inspect the pump we were trying to return, would not give us our money back, charged us a 20% restocking charge, and left us hanging without water. We feel, they did not want to take any responsibility for the screw up. We feel they basically screwed us. We had no water, paid over $1,000 and after 2 days still had no water. I would not recommend this place to anybody after our experience with them.