JUST BECAUSE YOU MAKE A RESERVATION DOES NOT GUARANTEE YOU A ROOM
We had a reservation (they took our credit card number and gave us a reservation number) but when we arrived we were told that they didn't have a room for us.
I asked how that was possible and was told that perhaps the part--time person took the reservation.
NO APOLOGY, NO ATTEMPT TO HELP - JUST A SHRUG.
The lady at the front desk wouldn't even look at the res