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5-209 Glenridge Ave, St Catharines ON L2T 3J6
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  • Service: 2.5/5
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Gavin D
Par

Fast and friendly help. I asked the secretary if I would be able to to get my prescription filled to make sure I wasn't waiting for nothing. she was friendly, and told me that was no problem. I barely got to sit down in the waiting room at 4:30 on a Friday before I was called into the doctors office. I got my prescription written and was there less than 10 minutes total. The staff at the pharmacy next door filled it quickly for me.

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Anonymous83920
Par

Horrible Doctor

Dr. M Bertelo is the worst doctor that I've ever seen. She was extremely rude and completely dismissed my symptoms. She told me what symptoms I have, when it should be the patient telling the doctor what symptoms they have. It seemed like patients were a waste of her time. After being completely belittled and ignored, I went to another clinic where I actually received treatment for my symptoms.

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John B
Par

Dr. M Bertolo was...

Dr. M Bertolo was the worst doctor that I've ever seen. Very rude and completely dismissed my symptoms, making it seem like patients are a waste of her time. She told me what symptoms I have, when it should be the patient who is telling the doctor what symptoms they have. After being completed belittled and ignored I went to another clinic where I actually received treatment for my illness.

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ChristineM317
Par

Awful experience

Terrible. I was seen for two minutes by the most brusque and rude Dr. I've seen in years. I was asked one question and then immediately berated for 2 minutes on how my concern was completely invalid. I could not get a word in edgewise and by the end of the Dr.'s tirade I was too brow beaten to even cite the reasons I was concerned. I left almost immediately without demanding that the proper tests be done because I was so defeated by this aggressive and dismissive person.

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momsreview
Par

Unfortunately the...

Unfortunately the office receptionist today at 3:15 was enough to never go back. I'd say any receptionist who tells patients the dr would see them and then in the next breathe tell them to leave, or I'll call the "cops" should be fired. I went in as a mother with a child who was five with a minor rash. No big deal- just say your closed, and suggest another clinic. What a bizarre experience. Totally spoiled that location for me.

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gibs1
Par

Glenridge clinic over the holidays

I was visiting family over the holidays and became ill. Family members told me about clinic so I called for the holiday hrs and was cheerfully greeted by a person who was very helpful. When I arrived at the clinic it was busy but moving along well ( I was prepared for a wait) The dr. was very helpful and reassuring. I will recommend this clinic to anyone for fast and friendly service.

Service: 4/5
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clc1
Par

Thanks, but no thanks

On a positive note, very nice, clean and friendly environment. Otherwise, I am not impressed. Doctors don't listen to you much and rush through your appointment. My biggest complaint would have to be their failure to inform me that I was pregnant. I only found out 6 weeks later when I brought my results in to my family doctor in Toronto who right away spotted it and was in shock that they didnt say anything when it clearly indicated it on my results...even with double asterisks. So thanks, but no thanks. Never going back

Service: 1/5
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