During a recent surgery at TEGH my experience with staff, both in the hospital in general and specifically, was indeed a very positive one from start to finish. The doctors, nurses and others treated my husband and me respectfully and professionally, even as I had a very dramatic reaction to the drugs I was given and went "berserk". They never made me feel foolish or crazy. THANKS again to the staff on the 5th floor. In response to the negative reviews, look beyond at what really counts.