Kam Yin Restaurant

Awful. The chicken in the chow mein tastes like road kill. The rest was just warmed up celery. Never again

I just ordered from kam yin for the first time tonight. Solely because I was lazy, it’s NYE and I did not want to drive cuz it was cold! lol I was very surprised how good the food is, had the dinner for 4(a) Not salty, the chicken balls where pretty much all chicken!!!!! The veg was crispy and cooked well! Only thing greasy( a lil was the wontons) but everything was way better than expected! If it was this good on NYE, I’ll Definitely be eating there again!!!!

Taste is bland, soup was thin and more sour than hot and sour. Portions were small. No bang for your buck, not going to visit again.

best Chinese food in town we love it there, take out is great too. service is ok, but food makes up for it. we love the lemon chicken!!

I will never order from here again

As a student I am fairly picky about where and when I spend my money. I was really in the mood for chinese and this entire experience has completely turned me off of chinese food for the time being. They charge an additional TEN dollars for delivery, which is fine if the food is delivered in a timely manner. I waited for over TWO HOURS for my food. The sweet and sour pork is extremely greasy. It tastes as though it was submerged in a deep fryer and you can taste the grease. I have tried the sweet and sour pork at other chinese restaurants as it is one of my favourites so I am confident in saying this is not the best one I have tried. The batter is really too crispy on some pieces making it inedible and there are white pieces of fat hanging off other pieces.. Honestly, I do not mind the rice although it is greasy. It taste decent and they did include several forks, knives, spoons, and extra soy sauces. The sweet and hot soup was good, I enjoyed it. As a customer when I am being charged ten dollars for delivery I expect you to take pride in being on time and for you to mapquest directions. The delivery man called me frantically twice asking me where I was located after I had given my address probably ten times and directions. I expect you to research directions and act professionally, it is a business. I am sure eating inside of the restaurant is an entirely different experience as you will not be faced with the wait time I was, which is my main complaint. But I will definitely not order take out from here again. If you are planning on ordering take out order early! I solely made an account so no one else has to share my experience. Please note my "atmosphere" rating is not applicable because I called in to order take out so I have no idea what the place looks/feels like.

Inedible

We had stopped going to this restaurant for several years because of the inept counter service for take out and the deteriorating quality of food. We recently tried it again. Once OK, second time tasty and tonight the take out food is inedible. The fried rice is saturated in grease - absolutely disgusting. We discarded the food. We won't return. Telephone ordering and pick up can be challenging to say the least due to the young and often seemingly disinterested staff. The kitchen is entirely erratic.

Worst Service Ever

Service was horrible. Our waitress was the most ill-tempered, nasty woman. It was as if it took all her willpower to come over and serve us-if one could even call it that. After our menu fiasco, (where we ordered while the waitress either snapped back replies to our questions or stood like a deer in headlights) our food arrived. The food was alright, not fantastic. The breading on the lemon chicken and chicken balls was satisfyingly crispy and not at all soggy. The veg. lo mein was soupy, bland and had a weird aftertaste, as though the whole thing had been boiled in chicken stock. No seasoning at all and rather limp and uninspired. Almost no colour to any of the vegetables either. Although the dining room was practically empty, the elderly couple sitting across from us was receiving a better attitude and service from the same waitress. I don't know what we did to deserve her wrath. We were polite, quiet, and didn't ask for much. Needless to say, we didn't tip much. She was, quite frankly, a dog. If we order again, which I'm not sure we will, we'll be sure to order for delivery or take-out. They need to not only reeducate their waitstaff on manners and service, but they need to post a menu online so that people who are ordering for delivery don't need to go through these reviews just to pick out something to eat.

one of the best in waterloo

i've moved to kitchener, but whenever i'm in the beechwood area i always stop by to kam yin. their take out services are speedy and excellent. they don't add any MSG into their dishes so you are able to taste the natural flavours of the ingredients, something that is rare for chinese restaurants. their deep fried dishes are good too, the batter for the chicken balls isn't too oily and crisp. the dine in service leaves something to be desired, as there are a few servers who always seem to be in a bad mood, but the service for take out is great. one of my favourites!

Excellent food and servce good too

The food was excellent....fresh and tasty. Didn't find any trouble with service, was also fast and friendly enough. Atmosphere is nothing special, purely functional decor, but when you're enjoying your food it's good enough 8)

Knowing how busy Christmas Eve is at Chinese restaurants, I placed my order the day before so it would be ready at the time specified. The order taker couldn't guarantee I would get my order at that time and I couldn't understand why. The reason? They hadn't prepared it when I arrived, and then it was put on the bottome of the pile or orders that were phoned in less than a half hour before. I waited over an hour for my order. Another lady placed her order 4 days in advance and she too waited that long. The food was also below par. Will not be returning there for takeout or sit down. If the gentleman had told me that they wouldn't prepare my order until I arrived in case I didn't show, I would have cancelled and called Christmas Eve. Extremely disappointed in the takeout service that day. Also, they had 5 very young people handling the takeout orders that day, who seemed to be extremely inadequately trained.

Fresh and delicious food. Friendly and speedy...

Fresh and delicious food. Friendly and speedy service. NO MSG or peanuts used. Washrooms are clean. Excellent Chinese restaurant overall. Highly recommend the Noodle Malayan, the Wonton soup and the Chicken Balls (crispy and only chicken breast used).

I love Kam Yin. Very cheap and delicious. My...

I love Kam Yin. Very cheap and delicious. My boyfriend and I visit often, and always order the same thing, sweet and sour chicken balls, chicken fried rice, and pork fried rice. There is always more than enough food, and tastes delicious. By far my favourite chinese food place. You can even call in your order, and it will be ready by the time you get there. I would highly reccomend this to any of my friends.

best chicken balls in town but spring rolls suck...

best chicken balls in town but spring rolls suck. Love the balls.

This is not a place to dine - but is great for...

This is not a place to dine - but is great for take out. Excellent food and value for what you pay for. However, not a place for a sit down dinner - as you can also tell from the reviews. Order take out instead, and then don't worry about the brutal service - although I agree people should not be treated they way they do, but the food is good - so that's why I keep going back.

Good take out

My wife and I have ordered take out from this restaurant many times over the years. We find the food good and well priced. This is our most frequent take out restaurant and we are happy with the service and value. We especially love the Wonton soup.

choose any other chinese food place but this one!!

our lunch was awful..hard overcooked battered chicken balls and shrimps, veggies and noodles with no actual veggies in it, diced veggies consists of celery and waterchesnut, nothing of quality. The service consisted of throwing menu at us and plopping down plates of less than desiable food..money and time is best spent elsewhere!! With all the competition won't be surprised when they go out of business.

I would say that their food is very good and...

I would say that their food is very good and tastes very well - their chicken balls are always very good and I thoroughly enjoy their food. However, its true. Their service is awful. My boyfriend and I went in to eat an half an hour before close and they would not seat us - claiming that it was too late. I understand they wanted to go home, I work at a resteraunt too. However, it is not appropriate to simply not serve people - they were still open for another half hour. They were very rude about it and I was extremely disappointed with their service. I would go back for the food, but they should not be able to get away with treating people badly, its simply unacceptable.

The food was ok.. nothing to special about it...

The food was ok.. nothing to special about it. But the service.. MY GOD... rudest ppl ever! I spilled some soy sauce on the table, and when i was leaving the woman waitress came chasing after me yelling at me all through the plaza!!.. PURE UNPROFESSIONAL!!!!!!!!!!!!!!

Everything was great! We stopped in and the food...

Everything was great! We stopped in and the food was ready in 15 mins. We loved it and we are having it agian tonight!

Kam Yin has been a favourite for many years...

Kam Yin has been a favourite for many years. They continue to serve quality food at an outstanding price. It is a great place to take the family out for a delicious but decently priced meal. It has become our "place we eat out at" and recently we've noticed that others have felt the same. I think the popularity has left them slightly understaffed at peak periods, but they do their best to stay on top of it. I think for some of the reviewers on this page, they may simply have unreasonable standards for a casual family Chinese restaurant (Its not a five star place - I wouldn't want it to be). Service is always great as they understand their demo. People come in to enjoy the company of their own, not to hear a waiter crack jokes or dive into conversation. In all the years I have been to Kam Yin, I have never once had an unpleasant experience. Its a fabulous place and I will continue to be an extremely happy customer.