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It was ok. They install your fireplace but dont do mantles for them. We had to specifically ask for contacts who do that sort of thing, they only had one. When it was Getting installed the workers wanted to put it directly on the floor. I was horrified. I had to convince them to raise it. They put a piece of wood underneath, that we were lucky they even had. It was like they didnt care about their work. It was a good thing i insisted when the mantle got put in, it mattered. In general and overall customer service was too nonchalant and careless. They dont seem to care if they have your business or not.