The person who delivered my bag from Montreal Airport was incredibly rude. He called me and apparently specified that he wanted me to come down to the lobby of my building to pick it up. However, I could barely understand what he was saying to me over the phone and so I believed he was going to come up to the apartment. Then he got mad at me for not coming down, talked down to me as if I had done something wrong, and promptly left without a word. Would not recommend.