Always very courteous to deal with, but got no follow up to engagements. Experienced many issues with facilities, front door not locking meaning security concerns such as homeless roommates living in the corridor, overnight which leads to sleepless night and common noise disturbances. After a few months of lack of action I decided to move out and look for livable conditions somewhere else. Prices were very competitive, but the quality did not follow. I would not recommend this merchant.