Customer service is excellent and quick. I took my Mac to him after a water incident and he opened it up to dry it out right away. Unfortunately, the logic board was fried but he was able to sell me another MacBook of better quality for cheaper than it would have cost to fix my waterlogged one. Shortly after, the battery said "replace soon. " The warranty didn't cover the battery but he swapped out the battery with the one from my old computer that I had left with him at no cost anyways!