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AFTER I TRIED TO INPUT MY RECEIPT AND I COULDN'T. I WAS FRUSTRATED. NEXT DAY I CALLED AND TAMMY A REPRESENTATIVE OF TOYS RUS HELPED ME THROUGH THE PROCESS. SHE WAS KIND AND VERY UNDERSTANDING. I THINK SHE DESERVES A PROMOTION. YOUR SURVEY IS COMPLICATED AND MAYBE YOU SHOULD MAKE IT MORE EASIER FOR YOUR CUSTOMERS.
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Had a very good experience of what customer service and customer satisfaction should really be like.Gabriella and Sean are very good examples of this.Grabriella had a lot of patience in getting what we wanted and Sean was helped us all the way to our vehicle.Thank you very much.
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Good selection of toys and clothes for newborns and up to 18months. We bought a car set with mat and a cars sofa which is good for childreen 12 months +
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Looking for a book to purchase for my nephew and got stuck. Asked a very nice lady who worked in the dept and wow...she was so knowledgable that I went with her choice. But very impressed her knowledge of the books in the dept impressed the guests that were with us. I think her name was either Caren or Clare. But that lady should be selling books..too smart for TOYSRUS
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I was pleasantly greeted outside the door and escorted to customer service where I had an order to pick up. The girls at the desk were so helpful and knowledgeble,really made my shopping an easy, enjoyable experience. The cashier was kind and caring. My whole experience at this location left me with as smile on my face as I went to my car.
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Sharon helped my daughter find the perfect stroller for our soon to come grandchild. Though she lives in B.C. and was here for a visit, and we told her we wouldn't be buying at this store, Sharon said that's OK, I'm here to help you find a the perfect stroller. And she did. Sharon was very thorough in her demonstrations and knowledge. My daughter flew back to BC the next day and purchased the stroller at Toy's R Us out west. Thank you for making a difficult decision very easy.
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I went to the Walker store...Juno she is the greatest...it was either a Sunday or Monday....anyway man was she ever alot of help...I love that girl....she really goes out of her way to help me...finds stuff in the back for me if none are on the floor...please if you go in ask for JUNO...Whitney of course is the greatest too...so wonderful...so ask for Juno or Whitney...but the last time JUNO was incredible...cant wait to go back...thank you girl...so much
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you guys are awsome and can you save on Mega Bloks Call of Duty Air Strike Ace set for me please
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They had good selections of things i like , good quantity , but they don't sell schleich horses or breyer horses anymore and that makes me mad
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