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    I called into the clinic today to make an appointment with my moms family doctor, only to be rudely told that I only had one year to make and appointment other wise my file would be expired and not usable. The receptionist had no patience at all to explain the situation to me, instead she continued to repeat "its our policy" Ok that's fine I simply need to know why you are taking this tone with me and treating me like and idiot , when I have never been informed about this policy.

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