Évaluations et commentaires - Beauty Cosmetic & Fragrance Inc

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    I got to the davie location on time for my appointment, only to be told that there is an extensive wait as one of the aestheticians had called in sick and the aesthetician that was on site was with a client! I asked to be rescheduled to a time where I would be able to be seen on time as I am 7 months pregnant and it's quite uncomfortable to sit for long periods of time. I was offered the following day at the Burnaby location, at a time when I am still at work. I did not take this appointment as I live in the west end and I have to be ready for my husband's dinner party at 5pm. Finally, I was seen (1 hour later), and I was rushed through the massage which only lasted 20 minutes, when I paid for a 30 minute massage. The young lady that helped me seemed a bit stressed out as she had one client on the bed in room 2 and me in room 1. She kept going from me to her and back and forth. I do have polished fingers and toes, however, I was not relaxed in any way and I could not wait to get out of there. There were no pillows, no soft music and the chair that I sat on was complete uncomfortable, my chin was touching my 7 month pregnant belly all the time from the first moment I started my pedicure until the end. I was never asked if I was comfortable, whether I needed a hand or a step ladder to get up on the massage bed. I left the salon feeling exhausted, my neck was tense and I had a tension headache. To add insult to injury, I was asked to pay the HST, which is not written anywhere on the voucher nor did I get told that I would have to pay extra money! Good thing I brough some cash. And the young lady expected a tip! 481 vouchers have been sold for a profit of $16, 835 . This is a bad managed beauty salon, my comfort levels where not met, there was lack of comunication from the manager to my self.

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