Évaluations et commentaires - Dr. Barry A Burns

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    Jp B

    I took a pair of ...

    I took a pair of my favorite glasses that had a broken arm and instead of selling me another pair of glasses, Kyle, fashioned a new arm for them. They didn't charge me anything, and I can still wear my favorite pair of glasses. I was so impressed with the service, I bought a spare pair anyway.

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    Andy B

    Receptionist's th...

    Receptionist's there are about as ignorant as you will ever find. Sold me glasses that were supposed to have prisms to correct double vision. I've been to two specialists so far that have told me that there are no prisms to be found in lenses. Have questioned them on it twice and have been told the specialist is a liar. Will never go back again.

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    Réponse du marchand 21 décembre 2015

    Although I'm not sure of the identity of the individual above, I would like to express our regret for your unpleasant experience. We strive to keep our patients fully satisfied an I apologize if we fell short of your expectations. All spectacle lenses are confirmed to meet industry tolerances by our lens manufacturer before leaving their lab then again by our staff before a patient is called to pick up. This ensures the spectacles match the Doctors RX. If you wish we can demonstrate the existence of prism with the use of a lensmeter. Do bear in mind that we will provide a refund 3 months from the date of receipt of your glasses in the event that we cannot resolve your problem and you are not satisfied.

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