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18-1568 Merivale Rd, Nepean ON K2G 5Y7
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Évaluations et commentaires - Granata Music Ltd

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4.2/5
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    jime7320
    Par

    Great store, love the atmosphere! Staff is friendly and knowledgeable! Don't mind spending the extra 2 bucks on some items (although their prices are actually better than big box stores!) Definitely recommend for anyone who needs attention and help choosing gear, books or instruments! Cheers Gino! Great work!

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    dave3681
    Par

    Gino and his staff are always excellent - friendly, knowledgeable, helpful, couldn't ask for better. Anytime I've had qualms with a price, with something that may be cheaper elsewhere, it has been resolved to our satisfaction. All three of our kids have taken lessons there. In addition, Gino always comes through on any community involvement we ask him.

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    PhilipK634797
    Par

    people at granata...

    people at granata are very nice but it takes more than nice sales people to get repeat customers. 2 significant negatives against granata. first, their products are overpriced. i discovered this only after making my purchases. st. john's music store (up the street on merivale) and even costco has better prices on musical instruments. the other significant negative is that there are no refunds at granata. st. john's at least has a 7 day refund policy and costco will take anything back.

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    Réponse d'entreprise 28 juin 2016

    Hi Philip. Thank you for the compliments about our staff. Regarding our prices, we can't keep track of what every other business charges, but we happily offer to match the price for the same product from any other authorized retailer in Canada. We even go so far as to issue partial refunds to people who have already purchased a product from us only to find a better price elsewhere afterwards, for up to 7 days past the original purchase. If you've purchased something recently from us but found it cheaper elsewhere, we'd be happy to follow our standard price matching policies. If it was too long ago, bring in your receipt and we would be happy to offer a gift certificate for the difference. Thanks for shopping at Granata Music!

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