Orleans Family Health Clinic

2/5
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101-210 Centrum Blvd, Orleans ON K1E 3V7
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Évaluations et commentaires - Orleans Family Health Clinic

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2/5
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    hele6333
    Par

    Reception failed to notify me of an important appoint.. Have to ask numerous time for anything. Dr H. Assaad annual physical is a big joke.? God help the younger patient that wouldnt know any better. She failed not 1 but 2 to a request specific blood test.Ontario health had to call her to get it done. No follow ups, even when it is specifically suggested by other specialists to do so. NO DOCTORS as the right to play with your well being. Im back to my old clinic, best to drive the distance.

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    pedc2557
    Par

    My family doctor is only at the clinic a few days a week, so if I need to see a doctor I called in the morning and can see the doctor on duty for the walk in clinic. I think it is wonderful as that doctor has access to my documents. It works very good for me.

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    arwc7945
    Par

    Dr Veilleux is our sons pediatrician and I am blown away by the care we have received. I have never had a doctor take so much time to listen to every issue we have and go through each one in a stepwise fashion. His explanations are detailed and not once did I feel blown off. The nurses and receptionists we have dealt with were really pleasant and helpful so I’m surprised with the negative reviews. I would definitely recommend this clinic and Dr. Veilleux.

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    Stefan P
    Par

    Pick up the phone Karen! Calling there is a pain...

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    terr2539
    Par

    Ive been with this clinic for years but when they merged with the clinic down the hall two years ago, the quality of care took a nosedive. Some of the receptionists are rude, thats if your call even gets answered. My pharmacist sent a request to change my prescription - I urgently needed a replacement. It took them over a week to respond and caused me additional health problems. I told my doctor my concerns about the staff and they said it wasnt their problem. Avoid this place if you can.

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    sj345111
    Par

    I love my doctor but the supporting staff is terrible. The RPN nurse gave me wrong blood work results. I ended up asking for her to print out my results and I interpreted them myself (I am a medical professional). It is not the first time this RPN has made mindless mistakes with me. I can’t help but wonder what else she does, and what she tells other clients that have no medical knowledge. Even though my doctor is great I would highly recommend to find a different clinic with competent staff.

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    coco7406
    Par

    I love my GP and have seen her for years. I am someone who is never ill and the one time I need help, I had been bounced around all day and told someone would call me back. So frustrating. Had a better experience at the walk in clinic since they were no help.

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    rvan1338
    Par

    I tried several times to call during the day. There are 3 tiers and you select who you need to book with. I tried all 3 each time I called and there was no answer. So I drove over. Only one patient in the waiting room. The office manager told me they do their best to answer calls!!!!! Several attempts all three numbers no answer? I was in severe pain and cant get an appt until one month later. Thee is more but no space.

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    amna6905
    Par

    If you want extremely rude service EVERY time you talk to the receptionist - go here. Brutal. Worst service ever. Every receptionist is rude and impatient. Worst place to go to. Needs a major management overhaul.

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    SarahJane1976
    Par

    My physician is great. However, the office staff is rude, disorganized, and just a mess. They lost forms from my insurance company, not once but three times. They forget to follow up. Their phone manner is disgraceful. I like my doctor, but am at the end of my rope with the rest of them.

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    Ash T
    Par

    Horrible business!

    Horrible staff! Extremely rude! Dont waste your time.

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