Marcel Proulx Horticulteur

excellent service, great flower arrangements

Awful experience

If you like buying sick plants and getting yelled at this is the store for you! We were sold a near dead bonsai plant that was infested with mites, which we only discovered after doing some research. To their credit the owners took it back and said they would treat it and get back to us in 2-3 weeks. However, after 5 weeks and multiple unanswered calls we stopped by the shop and they told us "someone had stolen it" and that they would reimburse us but that "we would have to come back later because we don't know how to operate the credit card machine". We returned a few days later and after reimbursing us we got yelled at being told "get out, this is your fault, nothing like this has happened in 30 years". I suspect the mean spirited owners were simply shamed by their ineptitude to keep their plants healthy or even do simple things like do a refund and took it out on us, but it's hard to recommend this store based on our experience.