Évaluations et commentaires - Pages Jaunes

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    alannagurr
    Par

    This company has AWFUL customer practices. I have been trying for over a year to cancel my advertisement account.Even though I submitted that I did not want my contract auto-renewed, they renewed it anyway and now say I have to pay for another full year with no way to get out. DO NOT ADVERTISE WITH YELLOW PAGES. They will hold you in a contract, not let you out, auto-renew it, they wont let you speak to anyone other then the help line, when I made a claim, they cancelled it.

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    simd9502
    Par

    Super,merci beaucoup,un service impeccable

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    Sharon L
    Par

    I was inaulted by one of you employees and I want the charges for 411 assistance to not be billed on my account. She was rude and not very helpful to say the very least and she hung up on me. Do somwthing about this please.

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    Réponse d'entreprise 23 janvier 2018

    We apologize for this experience Sharon. Unfortunately, Yellow Pages cannot make adjustments towards charges for 411 assistance. You will need to contact your telephone provider to review these charges. If you wish to further discuss any concerns with Yellow pages, at this time we would like to encourage a call to our Customer Service department to have someone live on the phone to address any concerns. Please feel free to call 1-877-909-9356 during business hours. Thank you. - DT

    44446159
    Par

    Sub-average productsfor small and medium businesses, expensive pricing, average visibility, poor customer service. Won't be investing any more in marketing dollars with this company.

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    Réponse d'entreprise 24 novembre 2017

    Thank you for taking the time to express your feedback with us 44446159. We are sorry to hear that you have not been satisfied with our services. We want to assure you that the quality of our services is a priority. If you feel at all that your concerns/queries were not addressed, then please contact us at 1-877-909-9356 during business hours with your business information and contact number. Thank you. -VP

    lamb7697
    Par

    Le service est si mauvais c'est incroyable. Je souhaite qu'ils fassent faillite le plus vite possible, pour éviter que d'autres gens se fassent prendre à leur jeu.

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    Réponse d'entreprise 28 novembre 2017

    Nous sommes désolé d'apprendre que votre expérience avec les Pages Jaunes n'a pas été idéale. Nous nous efforçons d'offrir une expérience client sans tracas. Si vous pensez que vos préoccupations ou questions n'ont pas été traitées, veuillez nous contacter le plus rapidement possible au 1-877-909-9356 pendant nos heures de bureau avec vos coordonnées - nom et numéro d'entreprise. Un agent de notre service à la clientèle sera en mesure de répondre à toutes vos questions. Merci -VP

    thaincreative
    Par

    DON'T TRUST THIS COMPANY I received a call from a Yellow Pages collections agency, about a business matter I never agreed to as the business owner. I called the claims department, allegedly it was one of my sales reps who had no authority to make a deal made a verbal contract that I am liable for. How is this ok in the first place? How can someone who has no authority over business operations, able to make a verbal contract for my company and I am liable for the transaction?

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    Réponse d'entreprise 14 décembre 2016

    We're sorry to hear you had this experience! Please reach out to us at 1-877-909-9356 during regular business hours and we can certainly look into any concerns you may have. I am very hopeful that we can provide you with some more answers to the matter at hand. Thank you /JVR

    Lucas B
    Par

    Legal Loop Hole and No Service

    My advertisement never displayed correctly. Passed around to three different yellow pages business advertising representatives. Wasted countless phone calls and emails to correct advertisement. Yellow pages was only interested in correcting the errors they made when it was time for me to renew contract. I told them if they corrected my advertisement I would be happy to continue with a month by month basis; they refused. They are only interested in legal contract; then provide no service.

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    Réponse d'entreprise 7 novembre 2016

    Hi there, we sincerely apologize for any inconvenience you've experienced as a result of this issue. We can assure you that the quality and accuracy of our customers' advertisement is very important to us, and we're disappointed to hear that your advertisement was not displayed correctly. If you would like to contact our Customer Service team at 1-877-909-9356, one of our team members will gladly correct it for you. We also appreciate your feedback regarding our contract terms. While we don't currently have any products available on a month to month basis, we do have the option of shorter three-month contracts in some cases. We would be happy to discuss other options with you if you're still interested. Thank you! - KD

    Chowyunfat
    Par

    Completely missing the business model, which would explain their mediocrity. No editing or deletion of reviews. Alienating their user base. Amateurs.

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    Réponse d'entreprise 12 septembre 2016

    Hi there, thank you for taking the time to share your feedback with us. If you'd like to edit or delete a review you've posted, you may do so by clicking the "Remove" or "Edit" buttons beneath your review. If you experience any difficulty please don't hesitate to contact our Customer Service team at 1-877-909-9356 and one of our representatives will be happy to assist you. We hope this helps! - KD

    antoinefelix
    Par

    Great business, always looking for improvment.

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    Réponse d'entreprise 24 août 2016

    We do appreciate your kind words, and you are completely correct! We are continuously looking to improve the experience that our clients have online and in our directories. A big thank you from Yellow Pages! /JVR

    Samuel G
    Par

    Tres mauvais service apres ventes. Tu as signé maintenant.. On se fou de toi!!

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    Réponse d'entreprise 6 juin 2016

    Nous sommes désolés d'apprendre que votre expérience avec les Pages Jaunes n'a pas été idéale. Nous nous efforçons d'offrir une expérience client sans tracas. Si vous pensez que vos préoccupations / questions n'ont pas été traitées, veuillez nous contacter le plus rapidement possible au 1-877-909-9356 pendant les heures de bureau avec vos coordonnées (nom et numéro d’entreprise). Un agent de notre service à la clientèle sera en mesure de répondre à toutes vos questions. Merci - VP

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