Poor Customer Service at Garage Store in Calgary
Poor Customer Service at the Garage Store in Calgary A couple of weeks before Christmas I went to the Garage Store in Calgary to get my husband his Christmas present. Since I didn’t want him to find it, I said I would come back and pick it up just before Christmas. I had a very clear conversation with the staff member who said the Garage Store would be closed December 24th. I left him with three contact numbers if they were needed. December 22nd, I went to the Garage Store only to find it shuttered. I called that day and the next leaving 3 or 4 messages, emailed the 3 contact names on the website, but did not get any responses. So, two days before Christmas and I did not have a present for my husband and it was much too late to order the item online and have it here by Christmas. Even though I had not heard from the Garage Store at all, on Jan. 5th I decided I would stop in and give them a chance to make it right. I spoke with the same young man I had dealt with previously and he showed some genuine concern and offered me no GST in compensation. As I was asking if they would be willing to match a price (an additional 5% posted prior to Christmas at an Edmonton store) an older woman came out asking what the issue was. I explained again and she informed me that they were on 10 days vacation and if I wanted to ask for a price match, I could go buy the item there. Needless to say, I walked out of the Garage Store and they did not get my business. Based on my experience, if you want to feel like a valued customer where you spend your money, I can only suggest that you look around before giving your business to the Garage Store in Calgary.
