Bast Home Comfort Inc

You made the process of selecting and installing our new fireplace easy, efficient and enjoyable. From the start, we felt the staff including Scott were extremely knowledgeable and helpful - answering questions, providing samples, and following up as needed. The installation process was well organized and we were so impressed by the level of professionalism. The skill and craftsmanship in this work is clearly evident. We could not have hoped for anything more.

In early November requested a quote, paid for a quote then waited for the written quote that was ONLY verbally $500, then weeks later, jumped to just under $2,000. Not until early January after repeated ignored requests and no written quote, I sent a demand letter for a refund. Terrible customer service. Wasted my time !