Needed euros, krona and British pounds and got all three with a simple transaction. I even called my bank to ask for their rates and Continental beat them on the spot. Great service.
The teller was extremely rude to me because I was dressed in my work clothing! She questioned me about my income and my funds which I found disturbing. She treated me like a criminal! I went to this institution because it was Nov. 11th and my bank was closed. I had just decided that day I would fly to my Florida home for the weekend to attend a friend's birthday party and wanted extra US dollars. I would never recommend or use this currency exchange again.
Hi Glanbo, I apologize for any inconvenience you may have experienced.
As you may or may not be aware, it is our company policy to enforce all KYC (Know Your Client) policies and remain fully compliant with anti-terrorism and anti-money laundering regulations. As such, all of our tellers are legally required to make certain inquiries when large sums of currency are exchanged. We apologize for any inconvenience you may have had. Your privacy is of paramount importance to us and our strict privacy policy ensures that any information you are legally required to provide, remains completely confidential and secure. We are committed to maintaining the highest level of customer service and look forward to earning back your business in the future.|
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