Despite having Ar...
Despite having Artistic's card with the date and time of my appointment, when I arrived, I was told that my appointment had been given to someone else. The staff did nothing to resolve this situation. I had had my appointment for at least six weeks and yet it was given to someone who had called that morning. Obviously, they no longer want my business.
Réponse d'entreprise 13 août 2015
Thank you Judith for bringing this issue to our attention. As previously explained, we had a new receptionist inadvertently move your appointment to another time slot. We have implemented new measures to ensure this issue was corrected and can ensure you that this oversight will not happen again in the future. We would like to extend to you a make-up appointment of your choosing at our expense. Please accept this gesture of goodwill and we hope to continue our highly valued relationship in the future. Sincerely, Management Artistic Aesthetic Day Spa
