Factory Optical - Regina - Rochdale Boulevard

I was in your store on Saturday. The staff were talking about other staff in a horrible manner that was neither professional or humane. I was shocked that people talk about others in such a way, addressing from their clothes to the way they speak and more. Although I really like the eye doctor and will continue to see him I will not purchase glasses at this location.

We have shopped at this store for a number of years..we have always been happy with the service..until this time!! Very poor customer service..not very friendly and definitely NOT efficient!!

Went there to get contacts for the first time. My experience was horrible. The man who does the contacts lenses there was terrible, not helpful with my first time using contacts, rude and had a very disrespectful tone. Would NOT recommend this place.

I bought prescription glasses with additional warranty. My son broke nose pads and claimed for to get repaired. After stuff called me and said that RayBan didn't cover your glasses, they want to see broken part. I told her that is not partpart of my warranty, also when you sold this warranty to me you said if something happens just bring your glasses that's all. You didn't give this information. She said on the phone sorry we didn't know this condition either. Unbelievable and they didn't fix it

I found their pri...

I found their prices to be very good and I got a 2nd pair for free. I loved that I could go get my glasses when it was convenient for me and they were right in my north-end neighbourhood. The staff were so helpful and being able to get 2 pairs was a bonus!

Went here recentl...

Went here recently to look for glasses for my son. Was told the lens alone would be $400. Went to several other places and they were $100. Big money grab with the two for one sale! Would not recommend going there.