Worst service I have ever had. I had a 5 o'clock Tuesday appointment for a tire rotation, which was confirmed by Kal Tire via text the day before. When we showed up a few minutes before 5, we were told that the wait was several hours, that the appointment time didn't matter, they were running behind, this information was given to us in a very rude manner, the "gentleman" obviously didn't care. Speaking to customer service, we finally got the time narrowed down to between 7 and 7.30. Probably.
Réponse d'entreprise 17 novembre 2017
We apologize your experience was not a better one. We do our best to keep up with scheduled appointments and walk in customers. Our team should have communicated to you better if we were running behind. Please know that we'll be using this feedback to better our services. Thank you.
