We hired Pinnacle to install screw piles and a grade beam for a new garden suite home we were constructing. Our initial consultations with them were very promising. Andrew seemed very professional, communicative and accommodating. However, as the project moved forward he became more and more difficult to communicate with; not returning phone calls, emails or texts. He did make one visit to the site in advance were he indicated some requirements before they could start work: (gas and sewer lines