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There is human error all around but when a company goes above and beyond to correct it- they ought to be commended. I have made my furniture purchases from The Brick on Weston RD. The staff is very helpful, particularly CJ. On my last purchase, there was an error and Customer Rep was quick on having the issue corrected at no extra cost to me. Within days the correct item arrived at my home and was taken care of by the delivery team. I am pleased with my purchase, thanks for the good service.
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Had an amazing experience with Nathan in purchasing our new couch! Couldn’t be happier with the delivery time and process!!
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I recently started an online order to purchase a new washer. I contacted Brandon at the Brockville, Ontario store to change the order from delivery to pick up. Brandon was very knowledgeable and extremely efficient. He made the necessary changes, sent a confirming email, and offered further assistance. I have never had such professional, courteous attention from a company’s customer service representative! I give Brandon five stars and the Brick should give him a promotion and a raise!
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Have bought lots here at this Brick location and had the pleasure of having Travis look after us
He is so amicable and works for you the customer
Highly recommend this location and hope you’re lucky enough to get Travis to help you
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Im in the middle of moving to a new place and had been searching for a new sofa for a while until I came to Brick. The choices were great and affordable. Above all else, the customer service was fantastic. Thank you Sushant for your help! I highly recommend going here for your furniture needs!
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Super fast and efficient. Gurmeet was amazing, we needed our furniture right away and he was able to organize the delivery quickly.
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I had a microwave in for warranty service at Abbotsford location for over two months.I discussed the situation with Sarah at the Chilliwack location and she took total control of the issue and had my repaired oven back to me within weeks all the while keeping me informed of the progress.Very impressed with the service!When the oven was returned to me scratched,fellow staff negotiated a fair compensation package.Very happy with the service,I highly recommend this store
Pete K.
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Misty was awesome, let me get straight to the point with our wants and needs and closed the deal in 20 minutes. Will definitely shop there in the futuee
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After a poor experience at Leon's we tried The Brick and were greeted by Kimia. It was great not to be followed around like a shadow & although she kept her distance, when we looked up and made eye contact with her she then came to our aid. After providing us with the information we required, she closed the deal - quite a good one too. We were surprised to learn that it was her first week based on the service we received - so check out Kimia at The Brick Deerfoot Meadows.
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We showed up late in the day on a Saturday and we were greeted by Jean-Pierre. He inquired about the purpose of our visit and began to show us the models of washing machines we wanted to see. He was very nice and not pushy at all. I ended up purchasing the items I had set forth to buy and for once, I was feeling awesome about how I had been treated as a customer. Thanks again JP!!! AAA+++ service
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Just made some purchases yesterday and I cannot say enough good things about the sales guy Jeremiah and his manager! I have NEVER received such good customer service as I did yesterday. Thank you!
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Everytime I go to the Brick I get excellent service. I had to buy a mattress for myself. I am very pleased with the product. Because they didn't tell me about the mattress and bed pick up for 40$, they came today and picked it up for free. Also, they took my old oven for 20$ even though I bought the new one from Leon's and not them. Leon's charges 30$. If you go to the Brick ask for Wanda or Gary. I get very good service from them. They are honest and not at all pushy.
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Brian was friendly and helpful. Left the store but came back to make my purchase with him.
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My son purchased us touch table lamps with a USB port in the base. Susan was very helpful and knowledgeable. They are exactly what we needed for our living room.
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Yuki was very helpful and not pushy at all. I went in to buy a washer and dryer set, and it was a great positive experience!
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Rhea went above and beyond to find a fit for our needs. She was very helpful throughout our experience with the Brick. It was a pleasure to deal with Rhea and we are very grateful for her assistance.
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Great service every time we go there, very helpful. I don't like to shop online. Staff are always honest about sales and delivery times. Professional. We've used their layaway program in the past with no hassle.
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we had to exchange our mattress our sales was Faranak .She was very helpful and wasnt at all "pushy" which we really appreciated.
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If you're going to the Brick on Upper James - try to get Nabil to help you. He is tremendous, showed us all the options, discounted pricing - Now this is what customer service should look like.
Thank you Nabil
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