I've been there twice. Once I waited 45 minutes to be told my receptionist that the hair stylist wasn't coming in that day. Another time I made an appointment for a massage and pedicure. I had the pedicure and was told that the therapist had over booked and didn't have time to complete what was booked. The owner was extremely rude and the employees are rude and have an attitude that the customer is always wrong. I've talked to other people who went there and was introduced to the same attitud.