On the first conversation they assured us they they would do everything. On the day of inspection, they did not inspect the garage claiming that there were too many boxes that need to be removed. So they did not complete their job yet charges us full price. On top of that they refused to initiate the plan claiming that the boxes need to be removed, while there are rat in the house and many in the garage. We ended up with another service for 1/3 the cost.